PLEASE READ BEFORE PLACING YOUR ORDER.
PLEASE NOTE: ALL SALES ARE FINAL.
To ensure that your package is properly delivered and received within the designated time frame, please make sure to enter the following when placing an order:
- Correct Size
- Correct Address (include Apt/Suite #)
- Correct Email
Shaped By You cannot take responsibility for incorrect information.
Once your order is confirmed there is a 24-48 hour processing time on all orders. With everything being on hand and orders processing daily, please expect to receive your order in 3-4 business days. If you are ordering on a weekend please allow 5-7 business days.
When your order has been shipped, you will receive an email with tracking information. Please allow time for your tracking to update. We do have cases where the tracking may not update but will still arrive on time.
We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout.
If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service. We ship to the address provided in the order. Shaped By You does not hold responsibility for packages that state they have been delivered.
We are no longer processing orders that are flagged as high risk of fraud. If your order is flagged, we will attempt to reach out to you for additional information, if it is not received, the order will be refunded.
If the billing & shipping address does not match, we will send an email requesting proper verification. If no verification, no order will be processed.
We do not issue refunds for packages that state being delivered or refused.
ALL SALES ARE FINAL
Due to our clothing products considered intimates, we do not accept any type of returns/exchanges. If an error is made on our end, please let us know and we will get it corrected for you.